Terms & Conditions

Deposit Policy:

  • Provisional bookings are held for 2 weeks thereafter a 25% non-refundable deposit is required to confirm the rooms.
  • The balance of payment is due not later than 30 days prior to arrival.
  • Cancellation fees will be calculated on the total cost of the stay:
  • 31-60 Days: 50% cancellation
    30-0 Days: 100% cancellation


    Rate inclusions:
  • Please refer to the information button on the online booking system, based on the accommodation package type selected. (Click round grey "I" button)

  • Rate exclusion:

  • Transfers, flights, travel insurance and visa costs.
  • Premium brand beverages (imported spirits, wines, beers).
  • Curios and items of a personal nature.
  • Vehicle entrance fees for self-drive guest..

  • Merchant Tearms and Conditions

    1. Detailed description of goods and/or services
    Acacia Garden Route Safari Lodge (PTY) LTD is a business in the hospitality industry that provides accommodation.
    2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email for e.g. booking number / booking voucher etc.
    3. Return and Refunds policy
    The provision of goods and services by Acacia Garden Route Safari Lodge (PTY) LTD is subject to availability. In cases of unavailability, Acacia Garden Route Safari Lodge (PTY) LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20 % administration fee.
    4. Customer Privacy policy
    Acacia Garden Route Safari Lodge (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
    5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Acacia Garden Route Safari Lodge (PTY) LTD bank account, the details of which will be provided on request.
    7. Card acquiring and security
    Card transactions will be acquired for Acacia Garden Route Safari Lodge (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
    7. Customer details separate from card details
    Customer details will be stored by Acacia Garden Route Safari Lodge (PTY) LTD separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
    8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
    9. Responsibility
    Acacia Garden Route Safari Lodge (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
    10. Country of domicile
    This website is governed by the laws of South Africa and Acacia Garden Route Safari Lodge (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O.Box 774, Mossel Bay, 6500.
    11. Variation
    Acacia Garden Route Safari Lodge (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.
    12. Company information
    This website is run by Acacia Garden Route Safari Lodge (PTY) LTD based in South Africa trading as Garden Route Safari Camp and with registration number 2018/064467/07 and the Director(s)/Member(s)/Owner(s).
    13. Acacia Garden Route Safari Lodge (PTY) LTD contact details
    Company Physical Address:
    Meitjies Poort
    Mossel Bay, 6500
    South Africa
    Email: info@gardenroutesafaricamp.com
    Telephone: +27 (0) 72 483 9544